Privacy Policy for Claddagh Glass Trading

Claddagh Glass Trading ("we", "our", or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our online platform and services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include strategic business consulting for glass manufacturers, market entry strategies for ceramic artisans, supply chain optimisation for glassware distributors, import/export facilitation for ceramic goods, bespoke glass design project management, raw material sourcing and procurement for ceramics, quality control and assurance for glass products, and regulatory compliance consulting for ceramics and glass.

• Personal Information You Provide to Us: This includes information you provide when you express an interest in obtaining information about our services, participate in activities on our site, or otherwise contact us. Such information may include:
  • Contact details (e.g., name, company name, address, phone number, email address).
  • Professional information (e.g., job title, industry, business needs related to our services).
  • Any other information you choose to provide to us.
• Information Collected Automatically: When you visit or use our site, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, and how you interact with our site. This data helps us understand how our site is used and how to improve it.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide our services and manage our business operations, as detailed below:

• To Provide and Manage Our Services: To deliver strategic business consulting, market entry strategies, supply chain optimisation, import/export facilitation, bespoke glass design project management, raw material sourcing, quality control, and regulatory compliance consulting.
• To Respond to Your Inquiries: To respond to your comments, questions, and requests, and to provide customer service.
• For Marketing and Communication: To send you technical notices, updates, security alerts, and support and administrative messages, and to communicate about products, services, offers, and events offered by Claddagh Glass Trading.
• For Internal Operations: For internal record-keeping, to improve our services, to analyse trends and statistics, and to perform data analysis.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and governmental requests, and to enforce our terms, conditions, and policies.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data only when we have a lawful basis to do so. The legal bases upon which we rely include:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
• Legitimate Interests: When processing is necessary for the purposes of our legitimate interests or those of a third party, provided those interests are not overridden by your fundamental rights and freedoms. This includes interests in managing our business, providing and improving our services, and communicating with you.
• Compliance with a Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: Where you have given explicit consent for us to process your personal data for one or more specific purposes. You have the right to withdraw your consent at any time.

4. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf. These include providers of website hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements and Protection of Our Site: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Claddagh Glass Trading, (iii) act in urgent circumstances to protect the personal safety of users of our site or the public, or (iv) protect against legal liability.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Claddagh Glass Trading relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

7. Security of Your Information

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, your rights, or wish to make a complaint, you may contact us at:

Claddagh Glass Trading
14 The Coombe, Suite 3
Dublin, County Dublin, D08 E4A6
Ireland

You also have the right to lodge a complaint with your local data protection supervisory authority. In Ireland, this is the Data Protection Commission (DPC).